365rajaTerms of Use
These terms govern your use of 365raja, our online gaming and sportsbook platform. We've written them in plain English to explain what we do, what we ask of you, and how disputes are handled. Our terms apply the moment you register an account with us, regardless of whether you deposit immediately or explore the platform first.
365raja operates where local law permits. Services are available only in jurisdictions where we hold the necessary licensing and regulatory approval. Before registering or depositing funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), confirm that 365raja operates in your location. Our support team can clarify regional eligibility if you're unsure.
By using 365raja, you accept these terms. If you don't agree with any part of them, you should not create an account. We update these terms from time to time; material changes are posted at least 30 days before they take effect. Continued use of 365raja after an update means you've accepted the new terms.
Our account and deposit policy
When you open a 365raja account, you provide your email, password, full name, date of birth, phone number, and address. We ask for identity verification: a photograph of your national ID (KTP or passport) and address proof (utility bill or recent bank statement). This Know-Your-Customer (KYC) process protects both of us by ensuring we know who operates each account and preventing fraud or money laundering.
Your account is personal and non-transferable. You're responsible for all activity under your login. Don't share your password, and notify us immediately if you suspect unauthorised access. You may not open multiple accounts; if we discover duplicates, we'll close them and suspend the associated funds. We may also suspend or terminate your account if we suspect breaches of these terms, regulatory non-compliance, or suspicious activity patterns.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, funds arrive within seconds to minutes. Virtual account transfers to your bank (mobile banking, local payment, online payment, e-wallet) settle according to your bank's processing hours—typically same-day during business hours, or queued for the next business day if submitted outside banking hours. All deposits are non-refundable except in cases where we determine a system error occurred on our end.
We ask for identity verification not to restrict access, but to comply with financial regulations in jurisdictions where we operate and to protect your account from unauthorised use.
Our withdrawal and payment settlement
Withdrawals must return to a payment method you've previously used to deposit. This prevents unauthorised transfers and reduces fraud. You request a withdrawal amount, and we review it to confirm the amount matches your balance and your account is in good standing. Review typically takes a few hours; high-volume periods (around Idul Fitri or Idul Adha holidays) may extend this window.
Once approved, we initiate the transfer to your chosen payment method. E-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically land within an hour. local payment transfers may take subject to verification. Virtual account transfers to online payment, e-wallet, mobile banking, or local payment may take up to one business day. We don't guarantee fixed timelines because we depend on payment providers' and banks' infrastructure. If a withdrawal fails, we retry automatically and hold funds in your 365raja account until the underlying issue is resolved.
- Minimum deposit
- We enforce a minimum to cover payment processor fees and prevent spam accounts; exact minimums are displayed during deposit setup and vary by payment method.
- Betting rules
- Odds on 365raja are set and locked at the moment you confirm your bet. Subsequent line movements don't alter your confirmed wager.
- Settlement
- Football bets (Liga 1, Piala AFF, Champions League) settle when the match concludes or at the specified event completion. Live-dealer hands settle when the hand resolves. Slots settle instantly. Esports markets settle when the tournament event concludes.
Bonus terms and promotional offers
We occasionally offer promotional bonuses or free-bet credits. Any bonus is subject to specific terms: a playthrough requirement (the amount you must wager before withdrawing bonus funds), game restrictions (which games the bonus applies to), and time limits (how long the bonus remains active). Bonus terms are displayed clearly at the time of offer; accept or decline before claiming.
Bonuses are credited to a separate balance and cannot be withdrawn directly—only the net winnings from bonus wagers can be withdrawn after playthrough is complete. If you don't meet playthrough requirements before the bonus expires, the unused bonus is forfeited. We reserve the right to cancel promotions or adjust bonus terms with 14 days' notice.
Our jurisdiction and dispute resolution
365raja operates under licensing frameworks that restrict our service to specific jurisdictions. If you access 365raja from an unsupported region or misrepresent your location during registration, we may suspend or terminate your account and forfeit your balance. You're responsible for verifying your location's eligibility before opening an account. Contact our support team if unsure whether 365raja is available in your area.
If you believe we've breached these terms or mishandled your account, contact our support team first. We investigate disputes within 5 to 10 business days. If you're unsatisfied with our response, you may escalate to an independent dispute resolution process as specified in your jurisdiction's regulations. We comply with all applicable local gambling and consumer protection laws.
We retain the right to modify, suspend, or discontinue 365raja services in any jurisdiction if regulatory conditions change. If we do, we'll notify you at least 30 days in advance and provide a withdrawal window so you can access your remaining balance. Changes to these terms—other than those required by law—take effect 30 days after we notify you.