365raja FAQ

Users across Jakarta, Surabaya, Bandung and other supported regions ask us about account setup, deposit methods, withdrawal timelines, and game access. This page answers the most common questions we receive about opening an account, using payment methods such as DANA, e-wallet, mobile banking, local payment, online payment and e-wallet, and managing your 365raja account.

If you can't find your answer here, our support team is available seven days a week via live chat, email, or the in-app support form. For details on how we handle your personal data, verify your identity, and process withdrawals, please read our full [[legal notice]] and [[terms of service]]. These pages set out the rules that govern your use of 365raja and explain the jurisdiction-restricted nature of our service.

Scroll through the sections below to find answers on account creation, payments, betting markets, and security. Each answer includes concrete steps and timeframes so you know what to expect. If you have a question not covered here, reach out to our support team — we aim to respond to most inquiries within a few hours during business hours, and within 24 hours for all other requests.

We've grouped answers by topic to help you find what you need. Click any question to expand the answer, or contact our support team if you need more help.

Account and registration

Start by filling out the registration form with your email, password, and basic details. You'll receive a verification link via email to confirm your address. After that, you'll enter your full name, phone number, and date of birth. Next, you'll upload a government-issued ID and a verification selfie to complete our KYC (know-your-customer) process. Our team reviews your documents—this usually takes 24 hours. Once approved, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a virtual account (mobile banking, local payment, online payment, e-wallet) and access football markets like Liga 1 and Piala AFF, live tables, and slot games.

Go to the login page and click the "Forgot your password?" link. Enter your email address or username. 365raja will send you a password reset link via email—check your inbox and spam folder. Click the link to open a form where you can set a new password. Use a strong password that includes letters, numbers, and symbols. After you save your new password, return to the login page and sign in with your email or username and the new password. If you don't receive the reset email within subject to verification, contact our support team and we'll help you regain access to your account.

In your account settings, you can update your email address, phone number, and password. Your transaction history shows all deposits, withdrawals, and account activity so you can track what's happened. You can view your current balance, recent bets, and pending withdrawal requests in real time. You can also review your KYC status—this shows whether your documents have been verified or if we need additional information. All these tools are available on the desktop and mobile versions of 365raja. If you need to change your registered name or date of birth, contact our support team as these details require manual review.

Payments and transactions

When you submit a withdrawal request, our system checks your account for any pending bets or account holds. If everything is clear, your request moves to our review team. Most withdrawals are approved within 24 hours. After approval, the payment processor (mobile banking, local payment, online payment, or your chosen method) handles the transfer to your account—this can take a few minutes to a few hours depending on the payment provider. If your withdrawal is delayed, contact our support team with your withdrawal reference number and we'll check the status with the payment processor. Withdrawals on weekends and during Idul Fitri or Idul Adha may take longer due to bank holidays.

365raja may offer incentives to new accounts based on your location and the payment method you choose. These offers are optional—you can open an account and start using the platform without claiming any offer. If an offer is available when you sign up, you'll see it listed in your account under promotions. Each offer comes with terms that explain how it works, how long it's valid, and any conditions you need to meet. For current details on what offers are available, check the promotions page on 365raja or contact our support team. Offers vary by region and are subject to change.

365raja accepts deposits through e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and virtual accounts with local payment, online payment, e-wallet, and mobile banking. Each payment method has its own minimum and maximum limits—these are set by the payment provider, not by 365raja. When you choose a payment method on the deposit page, you'll see the available range. You can deposit multiple times in a single day. If you need to deposit a larger amount, you can split it across multiple transactions. For specific information about the limits on your preferred payment method, check the deposit page after you log in or contact our support team in Medan, Jakarta, or Surabaya and they'll confirm the ranges for you.

Game rules and markets

365raja covers Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League, and other major tournaments. You can access match odds, player stats, and live scores on the sports page. We also list esports markets including Mobile Legends, Free Fire, and PUBG Mobile. Beyond football and esports, 365raja offers live-dealer games such as blackjack, roulette, baccarat, and Dragon Tiger, as well as slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each market has different odds and formats. For the most current list of matches and tournaments available, log in and navigate to the sports section or contact our support team.

Odds show the likelihood of an outcome and how much you could win. When you see rules for a win and rules for a loss, the lower number means the outcome is seen as more likely. The number itself is your multiplier—if you bet and win at rules odds, you receive your original amount times rules. Decimal odds (like rules) are the format we use. Each match or event on 365raja displays all available odds for different outcomes. When you select a market, your potential return is calculated automatically. game information change as the match progresses. If you're unsure about how odds work for a specific market, our support team can walk you through it.

Support and security

Our support team operates seven days a week. For live chat, we typically respond within 1 to 2 hours during peak times. For email inquiries, we aim to reply within 24 hours. Urgent issues such as account access problems or disputed transactions are escalated and receive a response sooner. If you're in Jakarta, Surabaya, or Bandung and need immediate help, live chat is your fastest option. During holidays such as Idul Fitri, Idul Adha, or Imlek, response times may be longer. You can reach us through live chat on the 365raja website, via email, or through the in-app support form. Include your account username or email when you write so we can find your account quickly.

365raja uses encryption to protect your data in transit and at rest. Your password is hashed and never stored in plain text. We collect your name, email, phone number, and date of birth only for account operations, payment processing, and KYC compliance. We do not sell your data or share it with third parties beyond the payment processors necessary to complete your transactions. Your transaction history is private and visible only to you and our support team when needed. If you notice any unauthorized activity on your account, contact our support team immediately and we will investigate and secure your account.

365raja is available only where applicable local law permits. We serve supported jurisdictions and comply with the regulations of each region. Before opening an account, you are responsible for verifying that 365raja is legal and accessible in your area. To open an account, you must be at least 18 years old and provide valid government-issued identification as part of our KYC process. Accounts opened from unsupported jurisdictions may be suspended or closed. If you're unsure whether 365raja is available where you are, contact our support team—they can confirm whether the service is authorized in your location.
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