365raja Privacy Policy

This page describes what we collect when you use 365raja and how we keep that data protected. We operate across supported jurisdictions where local law permits, including areas served via Jakarta, Surabaya, and Bandung. When you deposit via DANA, e-wallet, mobile banking, or open a virtual account with local payment, online payment, e-wallet, or mobile banking, we collect only the information needed to process that transaction and verify your identity.

Our approach is straightforward: we collect personal data for account operations, payment processing, fraud prevention, and customer support. We do not sell your data. We do not share it with third parties beyond the processors required to run your account and handle your withdrawals. This policy sets out what we do, what you can expect, and how to contact us if you have questions.

What we collect and why

We collect your name, email address, phone number, and date of birth when you register. These details are required for account setup and to comply with know-your-customer (KYC) regulations that apply in your jurisdiction. We also collect a copy of your national identity card and a verification photo to confirm you are who you say you are—a step that protects both you and 365raja from fraud.

When you deposit or withdraw, we receive transaction details: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your mobile banking, local payment, online payment, or e-wallet account number), the amount, and the timestamp. We also record your IP address, device type, and browser information each time you log in. This data helps us spot unusual activity and prevent unauthorized access to your account.

Our servers may sit outside your jurisdiction, but we apply the same data protection standards to all copies, wherever they rest. When you contact customer support—whether via email, chat, or phone—we keep a record of that conversation for quality assurance and dispute resolution.

We do not profile you for marketing. We do not use your betting history to predict your future behaviour. We use your data only to run your account, process your transactions, and comply with law.

Third-party processors

We work with payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and virtual-account transfers. We also use identity-verification vendors to confirm your KYC documents and fraud-detection services to monitor for suspicious account patterns. Each processor has its own privacy policy; we require them to protect your data at the same standard we do.

Cookies and tracking

We use cookies to keep you logged in and to remember your language and account preferences. These are essential for the site to work. We do not use tracking pixels or third-party analytics that follow you across other websites. When you clear your browser cookies, your login session will end—this is normal.

Your rights and our commitments

You have the right to request a copy of the personal data we hold about you, and you can ask us to correct it if it is wrong. You can request deletion of your account and associated data, subject to any legal or regulatory retention obligations—for example, we may need to keep transaction records for five years for compliance purposes in some jurisdictions. To exercise these rights, contact us at the address below.

We retain your data for as long as your account is active, plus seven years after closure for regulatory and tax purposes. Payment records are kept longer to comply with anti-money-laundering rules. We do not delete historical data if you request account closure; instead, we anonymize it so we can no longer link it to you.

If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority. We encourage you to contact us first—our support team can often resolve concerns quickly.

Data subject rights

Access, correction, deletion, and portability of your personal information.

Retention period

Account data: active tenure plus seven years after closure.

Contact

[email protected]

We update this policy from time to time to reflect changes in our operations or applicable law. Material changes are posted at least 30 days before they take effect. Continued use of 365raja after such notice means you accept the updated policy. This policy is available only where local law permits 365raja to operate.